Anonymous
map-marker Palmerston North, Wellington

Terrible service, cost me>$100

The first time I used this service my parcel never arrived, fine, I should have paid extra for insurance. The 2nd time they "misplaced" part of my order & refused responsibility. When they sent what remained they removed delicate objects from their packaging & sent them unsecured, how is this a helpful service?? I thought I would use this service to save money but I lost about $150 - (including their fees & postage costs almost $200 US) - and never even got the things I ordered. It isn't even cheap, they charge fees for everything. I will never use this website again & I recommend others avoid it.
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Reason of review:
Problem with delivery
Javares Dvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Clara, California

EXPENSIVE, rude, and incompetent

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Do not use this service!

1. HUGELY expensive, as in $30-75 per shipment. They advertised carriers ARE NOT OFFERED, only Fedex and only expedited.

2. They took 3 weeks to consolidate and ship my packages. During this time I had to keep contacting them asking "Whats the hold up" as they are not pro-active in their services and require constant hand-holding.

3. They have now lost two packages which they checked in, but cannot find. I now have to wait 30 MORE days (in addition to the previous 30) for their "if we dont find it we will reimburse it) policy to kick in.

4. THEY ARE RUDE AS ***.

View full review
Loss:
$350
Cons:
  • Dishonest pricing
  • Unreasonable delays
  • Unfriendly customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Drena Xvh
map-marker Tualatin, Oregon

DO NOT USE THIS COMPANY, your parcel will be stolen at THEIR warehouse

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been a happy customer for two years and my last parcel was lost = stolen from their warehouse. since then i have read many reviews saying parcels are lost from their warehouse recently.

No explanation provided or apologies, they only compensated part of the parcel using the 'terms and conditions' they wrote.

DO NOT USE if you dont wanna get really pissed!~ oh, horrible customer service too with short, rude emails! DO NOT USE if you dont wanna get really pissed!DO NOT USE if you dont wanna get really pissed!DO NOT USE if you dont wanna get really pissed!

View full review
Loss:
$61
Cons:
  • Unfriendly customer service
Reason of review:
parcel lost (stolen) from warehouse

Preferred solution: Full refund

1 comment
Guest

i am french, and i have the same problem....not possible to have my 3 packages....i write eceruy days to shipito customer service..and they are not polite and don t help me.....don t use shipito !

Anonymous
map-marker San Mateo, California

Rude staff. Never again

I would rather ship my items using a more expensive company than this one. The first shipment was not a bad experience, but nothing impressive either.

The second one had me fuming.

I have two names, a foreign name and an english name. When the name on the second shipment didnt match the account name, they wanted me to provide id. I had no id that had an english name, and they stubbornly refused shipment, even though the postal address is the same.

I am against fraud, but i am genuine and these people treat me like a crook. Their security measures are over the top by asking for super sensitive information. No other shipping company have security control this stringent. Even the name on the credit card needs to be the same so you cant borrow your friends.

I rang the company, being charged overseas rates, only to be connected to rude staff, i couldnt get hold of their manager and i was hung up on.

Go to their facebook page, and you will see photos of staff working as if its like a party. So very unprofessional.

I would recommend using the company comgateway for your shipping. They have low rates, their customer service is professional, its fast, and it has none of that verification rubbish.

View full review
Reason of review:
Poor customer service
1 comment
Guest

I agree, Comgateway has fast, cheap, professional services.

Anonymous
map-marker Sydney, New South Wales

Shipto is getting bad FAST!

I use to use shipto often with good results. Pricey but ok.

Recently they have started adding all sorts of little fees. New fees that never before were charged. bank fees, all sort of processing fees on top of the price they quote. So when you see them say check your price on their calculator, make sure to add a few more percent. sometimes quite a few more. I am not talking about the optional extras that are mostly a waste of time. For instance I asked them for a few dollars to add some bubble wrap. They put 10"x10" piece in on top of the box. so don't bother with these.

Also very recently they have started to loose deliveries to their warehouse until you log an investigation with them with al the tracking saying when it was delivered and the like. Its like 1/2 of the boxes that get delivered to them get thrown in to the bin until you log an investigation. (Which you must within 10 days or they "keep/re-sell your stuff")

This company is going down hill, it feels like they are exit scamming or something. I hope they lift their game... but its a long way to lift from here.

Just look around for recent reviews online. all the positive stuff from a few years back and now all of a sudden everyone is negative. I wonder why?

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Reason of review:
Pricing issue
Anonymous
map-marker Islamabad, Islamabad

Lost too many times

I used ship to to purchase a laptop from amazon but didn't receive what I paid for, the product got mixed up with something else and I received product from someone else, I contacted the support forum but now they don't know what happened, I couldn't even get half claim. I asked them to look for my original product or tell me if someone else have contacted you for their changed product, but they said they'll but they never did. ***! They are the worst company, never recommended. If you want to ship something to your home then I'll suggest you to go with something else like viabox, they are even cheaper than shipto, fast and reliable.
View full review
Reason of review:
Order processing issue
Brittony Udi
map-marker Moscow, Moscow

Terrible!

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This is my first experience with shipito. I registered, sent them a parcel, sent the money from my PayPal account and uploaded a photo of my passport.

And my account was blocked. Versed for a whole week. It turned out that five years ago I transferred money to account of my friend from my PayPal account. Why not?

No you can't. Well, let me pay with card. No you can't. You have to merge accounts with your friend.

How is it possible to merge the accounts of different people? Ok, yes, you can't, then delete the account of you friend. How do I delete the account of another person? It's your problem, solve.

I replied that it is their client and that they should resolve such issues. They offered to verify both accounts to 100%. I opened a dispute on PayPal. They offered to verify only my account to 100%.

It is not possible because I don't have so much documents. In the end, offered me, in a dispute PayPal (directly just a waste of time) to return the parcel to the sender at my expense. This is not a customer - oriented service. They violated the terms of a public offer in my case, because PayPal account is not a verification parameter.

They did not try to find the way to solve the issue acceptable for me. I suffered through their fault material loss.

They did not apologize. I would not recommend this service.

View full review
Loss:
$100
Cons:
  • Uncooperative service
  • Unfriendly customer service
  • Bad business behavior
Reason of review:
Additional conditions to the public offer

Preferred solution: Full refund

Payten Cfc
map-marker Dammam, Ash Sharqiyah Province

BE AWARE !!

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Honestly stay away from this company I've tried more than 10 consolidation companies BY FAR THIS IS THE WORST They have renewed my annual subscription without my consent and hey refused to give me back my money . They list shipping companies then they say it's not available so they can charge you more by sending via expensive shipping companies Customer service is ahhh.. not so friendly at all. One more thing, they have lost one of my packages and they don't know where it is until this date they never reimbursed me for it as well . I'm officially done with them ..
View full review
Loss:
$49
Cons:
  • Unfriendly customer service
  • Bad business behavior
  • Uncooperative service
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Hello van.boy,

Let me know your suite and I can get you a refund.

Guest

What was the best consolidation company in USA that you used so far??

I need it badly

Guest

Thanks. You said you've tried many.

Which one is in your opinion THE BEST, and what country do you live in? Thank you

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Anonymous
map-marker Bucharest, Bucharest

Shipito - Package Review from Bucharest, Bucharest

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Hello , I want to share my experience with you here so nobody will pass through what I passed with this phantom company ! I had a package to send and cost me s fortune because they sent it in the wrong place at first ! As I am in European Union I was needed to pay the way back. They kept the package there for more than one month and didn't wanted to send it back to me. After long,stressed conversations with them finally I paid again and sent it guess what ? To another wrong address after I paid the customs fees ! As this was not enough ,they asked me after 1 day to pay the customs fee . In their therms and conditions is written that they have no assume about the customs fees,now they ask me to pay ! I have paid the customs and everything ! I have had the worst experience ever in my life ! I am talking about a package that had a value of 2000 $ . I hope nobody experience this ever again ! I will sue them with no regrets. Hope this is helpful. Greetings everyone!
View full review
Reason of review:
Order processing issue
2 comments
Guest

Hello,

This appears to be an issue with the courier delivering your package and the customs. If you did not properly fill in your customs declaration this could result in issues in customs. The higher the value of the item the more problems your customs office will generally give you.

Guest

Hello,

I am from Timisoara! Same problem!

Do you have a phone number! Is the system ok?

View more comments (1)
Brileigh Min
map-marker Zurich, Zurich

Why I am leaving Shipito today

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Hello, until recently, I was a happy Shipito customer. But Shipito has upset me big size, and I'm leaving for the competition. Let me tell you why, for your records.

I had bought two musket replicas from the 17th century from a company name "4G company", perfectly fit for export to my country. These are older than 1898 replicas and non functional.

The package was blocked by Shipito. First, Shipito explained that it was due to US regulations on Customs, the Department of Commerce and Itar. Thinking there was a confusion with actual arms, I replied.

Then Shipito said it was in fact due to internal company rules. What ? Are we nuts ? Company rules forbidding the export of 18th century replicas ? OK. After coming to a standstill with Shipito, I planned to send the rifles

to a friend in the US, who was moving from the US to Switzerland soon. No way ! The muskets could only be sent back to the seller ? What ? Why ? OK. I emailed to the seller, who told me he was sending such items to

Europe regularly, that there was no problem. So I have sent them back. An extra 80$ to send them to the seller and then to me.

So I have lost time and money with non cooperative Shipito personnel, for no good reason at all except *** company rules. Nobody lifted a finger to try and solve the matter in a good way. If there was a doubt about my package,

it was easy to suggest to open and check the package. Was it suggested ? No. Shipito forced me to send the package back to the seller. Why ? This is not correct.

Shipito acted like a blind and *** administration and not like a customer-oriented business.

Now I start to understand the comments I read about bad customer support fro Shipito on the users forums. And then my conclusion : bye bye and good luck.

View full review
Loss:
$100
Cons:
  • Uncooperative service
Reason of review:
Poor customer service
Rashon Ije

SCAM with capital words

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Lost a little shipment 1 year ago, that costed me 180 dollars. I let that one slip thinking it would not happen again..... Fatal error!

This time, not only package not arrived to my adress. It was sent back to shipito warehouse. They did not notice me so my package was sitting there for several weeks! Ok then, i proceed to fill a claim asking for a reimburse, and guess what???? They charged my account with 90 dollars under the pretext of ship back *fee*, hahaha.... ridiculous!!!!

Not only such fee does not exist, as they didnt bother to RIP ME OFF till i asked for a reimburse!!!

Summarizing: i've lost 180 dollars then and 230 dollars now, 410 dollars!

They hide behind their user policy which you have to adhere to, and blame you for everything! is full of hidden and ridiculous fees also, you end up paying 20 to 40% just in *** fee's processing, whatever you mention it!

But im not yet done, when theyve extorted you, bullied you out of your products and money, they will put it on sale in their webpage. they are worse than gypsis!!

Work ethics and respect for customer is non-existent, rude and almost nule mail-back customer service. Shady, really shady company.

DO-NOT-USE!

View full review
Loss:
$430
Cons:
  • Unethical
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Ozan Muu

A ripoff, waste of money, waste of time, and my package is still not in Australia

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Got a pair of ski boots sent from a ski shop to Shipito. Based on all the poor reviews there were one or two good ones so i thought i might take a chance. Was easy to set up, box was sent to Shipito warehouse, and they took a photo and gave me options for shipping. They sent the box to Australia and i received it ok.

A week late i decided to get a ski jacket and ski pants and get it sent to Shipito Warehouse once again. They received it, and then it all started to go downhill.

First they wanted my credit card details, (I used Paypal the first time), then the credit card had to be verified, which they charged my account, then they wanted a copy of my PASSPORT, a copy of my DRIVERS LICENCE, a UTILITY BILL, all my credit card details and paypal details

They still have my package.

Just a complete rip off and waste of time.

View full review
Loss:
$850
Pros:
  • Good idea
Cons:
  • Just a very deceiving company
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

I have been using Shipito since May 2013 for more than 200 parcels -

all with no problem.

I also have reshipping addresses in Germany, the UK and in France.

Let me tell you that also the Germany British and French companies

want exactly the same documents: 2 IDs, 2 utility bills (I always send

them copies of my bank statements with the sums and details blackened). Where, please tell me, is the problem? If they require confirmation by my PayPal or credit card account, I do send them what they want. THIS is the way to have things run smoothely.

You do know, don't you, that USPS is not allowed to hand letters, First Class or Express packages to a recipient if they cannot provide a signed copy of the proper USPS form? So - sign it and send it to them. By the way, I registered first, sent them everything they needed and THEN I used their services.

Not the other way 'round. Simple as that.

Danaisha Fib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Choke with it

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Stay away from this company, have put my account on verification after receival of my package from ralph lauren, as if it couldn't be done before receival of my post. Have been trying to do all possible issues to solve this gave up eventually, have submitted them several different papers, none of them didn't seem to satisfy, even can't send this package back because i also need to verify my account for this one, for five months rats have had eaten all my stuff already, wish you *** to be avoided with all customers and become bankrupts at last. Will never use again!
View full review
Loss:
$350
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hello klbik88,

The verification requirement is to protect everyone from fraud. We have recently lowered the verification requirements. Please let me know what your suite is so I can assist further.

Sheril Jal

Unprofessional consolidation service

Short summary: I used their service to consolidate 4 packages into one, and send it via USPS to my country. I asked to remove all original shipping packages and internal boxes to save on the volume and shipping weight (so called option "C"). From 4 packages they refused to pack one, saying it is too big to be sent via USPS even by itself. It was sent using another shipping method and arrived normally. After receival I understood that the item itself (shower head, 25 cm diameter) could be sent via USPS, but they apparently refused to take it out of retail box to prevent damage in shipping. The good news end here. Remaining 3 packages were put together ("consolidated" is too big term for the process) into one box and shipped. After receival I saw 2 shower heads, one big kitchen faucet and small, but heavy metall box, seasoned with multiple small, sharp and heavy metallic parts of the kitchen faucet (adapters, rings etc) without any protection. It looked like they poured content of the packages into one box, sealed and shipped it. Following is my email conversation with their customer service: Original email: ---- Hi, I received this package today.The content was one rather big kitchen faucet, two bath faucets with arms and speakers A/B box.The package was consolidated using option "C".Unfortunately, the worker who did the actual consolidation, didn't put ANY packaging material at all (no bubble air, no packaging paper, no airbags - nothing) .Only items. So chrome coating on all faucets was irrecoverably damaged (chipped, scratched) while in transit. All small parts of the kitchen faucet moved freely inside the package (at least they could be placed in plastic bag).Items were bought from Amazon, and I have no doubts they arrived in pristine condition to your shop.Effectively everything is lost, and my damage is around $500 (cost of items + shipping).I and my friends use your services for about 3 years, and never got such unprofessional packaging.I could bear with such damage if it would be caused by some 3rd party - bad seller, theft on the post, etc. In this case all was caused by complete negligence and indifference of shipito workers.One could tell it was intentional damage, but on my opinion it was just complete unconcern for your customer. Very disappointent customer,-------Their answer:Hello, When we consolidate packages, we make it as tight as possible and add protective styrofoam peanuts if there is space available. Please note that if you are concerned for fragile items, you must separately request protective material such as bubblewrap through "special request" in your consolidation request. We do not add protective material unless requested. You will be charged an $8.50 special request fee. I regret to inform you that unfortunately since you did not purchase insurance with this package, you cannot file a package damaged claim through your account. I apologize for the inconvenience. Thank you ------------------ My final email: There was enough place for Styrofoam. And all small pieces could be put in the plastic packet. On the same day the same worker refused to remove another bath head(25 cm diameter) from 40x40 cm box, and it was sent separately (fortunately). If you consider such common sense activation to be special request you can bill me additional $8.5 - apparently I got it for free. If I understood the kitchen faucet would be put in the box as-is, without any protection whatsoever, I would ask you for bubble wraps or something, and gladly pay for it. I wasn't there to assess required level of packaging, your workers were. I also saw on your forum cases where your team explained why fragile items were shipped with extra original packaging (answering angry customers that payed an extra for unneeded shipping weight). I assumed I get your attention as part of your service, and if some problem arises you will contact me. So I was wrong. Sending chrome coated faucet without any package material in the same package with multiple freely moving sharp metallic items means the packager was or absolutely unprofessional or absolutely indifferent. Insurance should cover accidental damage, theft etc, in this case the damage was assured by your packing. I am sure there is no standing order to pack orders without insurance in the worst way to ensure future damage, so "they will know better" and order insurance next time, but still it looks not good. The main cause why I used your service was for its service level. Your company is not the cheapest, and your site isn't the most easy to use, but until now all packages were packed good enough to survive the trip without any damage. I thought it was result of the thinking and trying to do the best. Turns out it was pure coincidence. I wasn't expecting to get any refund from you. I reserve the right to publish this conversation (with your answers of course) on any social media I seem appropriate. Thank you. ------------------------------
View full review
Loss:
$500
1 comment
Guest

It's like everywhere else: Communication is the key.

That's why I always make a special request (for $8.50)

- if it's only to communicate directly with the person

who does the actual packaging in the Shipito warehouse.

You and I would probably have put the small pieces in

a bag, and would have secured the chrome plated faucets from being scratched, but NEVER assume that others will do the same. Nonetheless, you and I are different. I never blame others.

I always think ahead and try to communicate in a friendly way, even if it costs $ 8.50 extra (for special Shipito services).

Pheonix Mrg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Www.shipito.com

Big time scammers. Never had a problem with my first test ship.

Second shipment was bigger and more expensive. They put my account on hold after I use paypal to fund the account as my paypal account name differ slightly. Never had this issue with the first shipment. Anyway they lifted the hold after I explain why it is different.

Happen again when I need to put in more money. Was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package.

Gave them passport and drivers license copies and sign their forms to try to sort out this issue and call all them countless times but to no avail. Told them their staff had previously send me emails saying the name will not be an issue. Bloody ***, they lift the pending not once but twice. That's the reason I kept funding the account.

If I had a whiff of trouble ahead, I would have redirected my shipment pronto. Phone call alone to sort out this issue with shipito cost me 30 bucks. At the end I had to get the seller to pick up the item. But that is not the worst.

Worst thing is, they charge me 8.50 for each package that they hand back to the seller. Ridiculous. The fault did not even begin with me when it is their staff that had been giving out incorrent information from the start. They should have left the account on pending if it was such a big issue.

I would have stop funding immediately and redirected my stuff somewhere else. But oh no, they waited till everything is at their warehouse and you are at their mercy. They apologies a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the 8.50.

It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting. So at the end of the day, 80+ bucks in my shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So thinking of using shipito for your shipment, well u better think twice.

I rather deal with a shipper with more integrity than this. So shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.

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