Same story - have been a customer for over 5 years and was recommending shipito to friends and family left and right. Then when I had a batch of packages costing over 1500 USD shipped over to the OR warehouse, as usually, the problems ensued.
Several packages were not entered for over a week until I raised *** and threatened them after a dozen of chat sessions with the support agents who do not seem to have any control over what is going on at the warehouses, nor a proper communication mechanism with their colleagues on the ground. Had to email back and forth to the so-called supervisor, who could not be any less helpful and was playing dumb. I was appalled by complete lack of professionalism, sense of customer service and responsibility on part of the company that was once SO great and reliable! It was such a nerve-wrecking experience, as the trust was completely gone by the time they finally shipped my package.
Then they did not take photos of the consolidation process, so I am not even sure they put everything into the box. Their system seems to be experiencing massive glitches...I could go on and on...I am deactivating my account and looking elsewhere for a mail forwarding service.
Review about: Shipito Delivery Service.
Reason of review: Poor customer service.