Same story - have been a customer for over 5 years and was recommending shipito to friends and family left and right. Then when I had a batch of packages costing over 1500 USD shipped over to the OR warehouse, as usually, the problems ensued.
Several packages were not entered for over a week until I raised *** and threatened them after a dozen of chat sessions with the support agents who do not seem to have any control over what is going on at the warehouses, nor a proper communication mechanism with their colleagues on the ground. Had to email back and forth to the so-called supervisor, who could not be any less helpful and was playing dumb. I was appalled by complete lack of professionalism, sense of customer service and responsibility on part of the company that was once SO great and reliable! It was such a nerve-wrecking experience, as the trust was completely gone by the time they finally shipped my package.
Then they did not take photos of the consolidation process, so I am not even sure they put everything into the box. Their system seems to be experiencing massive glitches...I could go on and on...I am deactivating my account and looking elsewhere for a mail forwarding service.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of shipito delivery service. Shipito needs to read this review and look into the issue (if any) according to poster's claims.