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Shipito - Terrible customer service

Closed my account with 3000 usd of products.
2.3
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Value for money
Website
I didn't like
  • Worst customer service
#1378597
Connection to Shipitto fraud... are we missing something? I personally lost just $30 in a fake check scam. Please follow... then google and start looking around yourself. You will see a massive fraud form before your eyes (or maybe complete incompetence or maybe...
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I didn't like
  • Lack of government oversight and justice
#1368683
Shipito informed me that Fedex required an EIN. I submitted my EIN. Fedex apparently rejected it and informed me too late that they were rejecting the package. shipito knew this but didn't inform me. They are now claimign to offer me 10%discount on the next shipment....
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5.0
I liked
  • First contact was good assurance was provided all would be fine
I didn't like
  • Poor service
  • His way of defrauding people
  • Made me lose lots of money
#1366117
shipito lost or stole my package worth 700 dollars plus all the international shipping fees i payed!! The invoice was attached and was also photographed by them. My item disappeared and they give no explanations and they didnt not even try to find it or know what...
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1.0
I didn't like
  • Worst customer service
  • Made me lose lots of money
  • Thieves
#1362674
This is my first time using shipito. They are currently holding two of my packages as hostages. First they misplaced one of my package. I emailed them, they found it and the same was showing in my account ... BUT what I see are additional "special charges" slapped on...
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Shipito
Shipito
Shipito Verified Representative

Hi, First of all, I want to say I'm sorry about your first-time experience with us being so frustrating. We want to make things right wherever possible. To do that, I’m going ...

1.0
#1307961
Have had an account with Shipito for seven years. Initially the account was working well but now the company seems to have gotten too big to provide any service to its customers. They do not respond to questions except by providing standard responses from a play-book....
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Shipito
Shipito
Shipito Verified Representative

Hi, I want to thank you for being a customer since 2011, we do appreciate your business and rather than just saying it I want to prove it. From reading your review, it seems l...

1.0
I didn't like
  • Uncooperative service
  • Uncooperative
#1305424
I worked with this company for 5 years. They used to be good but not any more. I mostly shop for cosmetics/makeup items. Since the items I get shipped are fragile, I put in special requests for repackaging intructions and request bubble wrap a lot. This services are...
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Shipito
Shipito
Shipito Verified Representative

Hi, First of all, we want to thank you for being a customer for the last 5 years. We do value loyalty, but rather than just saying that, we want to show that. I'm going to sen...

#1257900
Sent an item to redirect to Brazil. It was not an expensive item, but the delivery charge was more than half the price of the product AND just to find out latter that there is no tracking, no insurance, no guarantees at all that my product will be delivered? What the...
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1.0
#1229867
Attention! Beware and don't use Shipito service. Possible scam. I'm a Shipito customer sicne 2011. Suite #65055 Was no any troubles before Feb. 2018 Lost 5 (five) boxes total value of $534.12 Contains expensive and valuable items like rare photo lenses, leather premium...
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Shipito
Shipito
Shipito Verified Representative

Hi, I'm sorry to hear the items you've shipped with us have been lost. I do want to make things right wherever possible here. I see you've provided your suite number and I app...

1.0
I didn't like
  • Poor service
  • Possible scam
  • Disappointing
#1225933
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Shipito - They steal money

They stole money from my card
#1212571